Spotify

A small number of users see incorrect play counts reported by Spotify. This comes from Spotify’s side, and we can’t reliably identify which plays are wrong.

• What you might notice: A single song shows ~30–50 plays even though you didn’t listen to it.
• Why it happens: Spotify occasionally sends us incorrect data for some accounts.
• How to fix it: In the app, go to Profile → Recent listens → See all and remove the incorrect songs. Your recap should update immediately.

Apple Music

• Repeats may look like one play: When you loop a track, Apple often reports just one “listen” to us. In those cases, we may only be able to track it once.
• Album mismatches: Sometimes we match a stream to the wrong album, which can affect album art and metadata for your top albums. We’re actively working on a fix.

Other things to know

• We don’t track your listening live. We sync your data several times per day, so your listens can be a few hours behind. They’ll catch up automatically.
• When you re-connect your data connection, we fetch the songs your recently listened to and store them in your history. If you had a data connection before, these might be duplicates. You can remove them by going to Profile → Recent listens → See all and remove the incorrect songs.
• If something looks seriously wrong, send us a DM on Instagram (@superfan.social).